Your privacy is important to us here at WalkTalk. We aim to always respect your privacy and comply with any applicable laws and regulations regarding any personal information we may collect about you, including via our mobile app - WalkTalk, our website, and its associated services.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name and email address), your devices, payment details, and even information about how you use an app or online service.
Our website and app contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our website or our app.
Information We Collect
Information we collect falls into one of two categories:
- Voluntarily provided information - information you knowingly and actively provide us when using our app and its associated services.
- Automatically collected information - information automatically sent by your device when you are accessing our app, or by your browser when accessing our website, or when accessing any associated services.
Log Data
When you access our servers via our app, we may automatically log the standard data provided by your device. This may include your device's Internet Protocol (IP) address, your device type and version, your activity within the app, time and date, and other details about your usage.
Additionally, when you encounter certain errors while using the app, we automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
When you visit our website, we may automatically log the standard data provided by your web browser. This may include your device's IP address, browser type and version, approximate geolocation, the pages you visit, the time and date of your visit, time spent on each page, the links you click, and other details about your visit, including technical details that occur in conjunction with any errors you may encounter.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data
Our app may access and collect data via your device's in-built tools, such as:
- Microphone - You'll need to grant access to your device's microphone for voice capture. We only use this with your permission and never listen to your private conversations. Permission can be revoked anytime via system settings.
- Push Notifications - If you grant permission, the app may send you push notifications relating to your leads, reminders, or app updates. You may withdraw this permission at any time via your device's notification settings.
- Photo Library - We may request granular access to your photo library if you choose to upload photos for your contacts. You may revoke this at any time.
- Mobile Device Data - We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our app, we may also collect information about the phone network associated with your mobile device, your mobile device's operating system or platform, the type of mobile device you use, your mobile device's unique device ID, and information about the features of our app that you accessed.
When you install the app or use your device's tools within the app, we request permission to access this information. The specific data we collect can depend on the individual settings of your device and the permissions you grant when you install and use the app.
Personal Information
We may ask for personal information — when you create an account within the app, or when you contact us. This may include one or more of the following:
- Your name
- Email address
- Social media handles
Sensitive Information
Sensitive information (or special categories of data) is a subset of personal information that is given a higher level of protection. Examples of sensitive information include information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information, or biometric information.
We do not intentionally collect sensitive information from you.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
Data Collected on our Website
We may collect personal information from you when you do any of the following on our website or social channels:
- Sign up to receive marketing updates via email
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or similar technologies
- Enrol in our affiliate program
- Enter competitions or take part in surveys that we may run from time to time
Data Collected by the App
When you use the App we may collect:
- Device information, including device model, operating system version, and unique device identifiers.
- App usage data, including screens visited, features used, session duration, and interaction patterns.
- Information you actively enter into the App, including lead and client names, contact details, phone numbers, email addresses, notes, and pipeline or deal information.
- Crash reports and diagnostic data to help us identify and fix technical issues.
Account Creation and Management
When you create a WalkTalk account, we collect your email address and a password to authenticate you and provide access to the app. You may delete your account directly within the App by navigating to You > Account > Delete Account. You can also request deletion of your account and all associated data at any time by emailing privacy@getwalktalk.com. We will action your request within 30 days and confirm deletion in writing.
Your Lead and Contact Data
Data you enter about your leads and contacts belongs to you. We store it solely to provide the app's functionality and do not sell their details, or use it for advertising purposes. Upon account deletion, all lead and contact data is permanently deleted from our systems within 30 days.
If you choose to store or upload sensitive details about your own leads or clients, you are responsible for ensuring you have the right to do so. Any sensitive data introduced by users is processed only to deliver the requested service, and we suggest that you only capture what's necessary - redacting or anonymising sensitive data as much as possible. Contact privacy@getwalktalk.com if you need such data deleted.
We may collect, hold, use and disclose information for the following purposes:
- To provide you with our app's core features and services - namely keeping track of your business leads and following up with them - and to allow you to personalise your experience in our app.
- To gather product feedback during beta testing, or at other times.
- For the purposes of market research, analytics, or to inform business development.
- To comply with legal obligations and to resolve disputes. As well as ensuring security and for fraud precention.
- To maintain internal records for administrative purposes.
- To contact and communicate with you.
- To provide you with promotional information about our products or services from time to time if you have opted in.
We do not aim any of our products or services directly at children under the age of 13 and do not knowingly collect personal information about children under 13.
We may combine information we collect with general information or research data from other trusted sources.
Security of Your Personal Information
When we collect and process personal information, and while we retain it, we will protect it within commercially acceptable means to prevent loss, theft, unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide, no method of electronic transmission or storage is 100% secure. You are responsible for selecting passwords and ensuring their overall security strength.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. If your personal information is no longer required, we will delete it or make it anonymous. However, if necessary, we may retain it for compliance with legal, accounting, or reporting obligations, or for archiving in the public interest.
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
Data Retention for the Mobile App
| Data Type | Retention Period |
|---|---|
| Voice recordings | Voice recordings are deleted after 14 days during beta testing to help us improve service quality. |
| Account information | Until account deletion + 30 days |
| Lead and contact data | Until account deletion + 30 days |
| App usage and analytics | 24 months, then anonymised |
| Crash and diagnostic data | 12 months |
| Legal/compliance records | 7 years |
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.
Disclosure of Personal Information to Third Parties
Third-Party Services Used in the App
The App integrates with the following third-party services, which may collect or process data as described in their own privacy policies:
- Sentry - crash reporting and error diagnostics. Device information and error context may be transmitted to Sentry's servers located in the EU. See: https://sentry.io/privacy
- PostHog — product analytics/usage tracking used to improve the product. Data on how you interact with the App is transmitted to PostHog's servers located in Frankfurt, EU. See: https://posthog.com/privacy
- Supabase — database and authentication infrastructure. Your account and lead data is stored on Supabase's servers (Amazon Web Services, South Korea). See: https://supabase.com/privacy
- OpenAI (Whisper & GPT-4) — WalkTalk uses OpenAI's Whisper API to transcribe voice recordings and GPT-4 to extract lead information from transcriptions. Audio recordings and transcribed text are transmitted to OpenAI's servers for processing and are not used to train OpenAI's models. See: https://openai.com/privacy
Each third-party service is bound by its own privacy policy. We select services that maintain appropriate data protection standards.
We may also disclose personal information to:
- Third-party service providers. We use Siteground for website hosting (Singapore data centre); CrazyEgg for analytics; Stripe or Apple for payments processing, and advertising partners such as Meta & Google
- Employees, contractors, business partners, sponsors, or affiliates.
- Courts, tribunals, regulators, and law enforcement officers, as required by law or to defend our legal rights
- Third parties assisting us with information, products, services, or direct marketing
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our app, our website, or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person's consent to provide the personal information to us.
Marketing permission: If you previously agreed to direct marketing, you may change your mind at any time. Please contact us using the details provided in this privacy policy, or opt-out using the unsubscribe link provided in email communications.
Access and Correction: You may request details of the personal information that we hold about you. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact the privacy officer. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. We will also delete your personal information on request.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Transfer of Information
International Transfers
The app, our website, and our third-party services may store and process your data in servers located outside Australia, including in South Korea, Singapore, and the United States. These locations may not have the same data protection laws as your jurisdiction. However we take care to ensure such transfers are made only to providers with adequate data protection measures in place. By using the app and our website, you consent to this transfer.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Use of Cookies
A cookie is a small piece of data stored on your device when you visit a website. It typically includes information about the site, a unique identifier that recognizes your browser on subsequent visits, details related to the cookie's purpose, and an expiry date. Cookies enable core features (such as logging in), capture anonymous usage (analytics), store your preferences (language, theme), and personalize experiences (content or recommendations).
Cookies set by the website owner are called first-party cookies and generally only track activity on that domain. Cookies set by other companies are called third-party cookies and can track activity across websites that integrate the same service.
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons for our website to operate, and we refer to these as "essential" cookies. These collect information about you and your preferences when using our site. Third parties serve cookies through our website for advertising, analytics, and other purposes. These enable us to track and target the interests of our users to enhance the experience on our website and other platforms.
You can control cookies at any time by adjusting your browser settings to refuse or delete cookies from getwalktalk.com. Here are instructions for the most popular browsers: Chrome | Safari | Microsoft Edge
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like tracking pixels (sometimes called "web beacons" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.
Cookies We Use On Our Website
| Category | Purpose | Third Parties |
|---|---|---|
| Essential | Visitor attribution for marketing analytics | WalkTalk |
| Analytics | Heatmaps, user behaviour analysis | Crazy Egg |
| Marketing | Ad tracking, conversion attribution | Meta/Facebook |
Limits of Our Policy
Our website and app may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Contact Us
For any questions or concerns regarding your privacy, contact us at:
Data Protection Officer (DPO),
WalkTalk, U1/74-76 Hoddle Street, Robertson NSW 2577 Australia,
privacy@getwalktalk.com